Shipping

We offer free global delivery for all orders over $50.

For under $50 our standard shipping rate is $10.

Orders are shipped within 24hrs.  

After your order is shipped, tracking notifications will be sent to your email. 

Currency
Our pricing is dependent on your delivery address - AUD for Australia and New Zealand and USD for the rest of the world.

Countries we ship to:
AUS, NZ, UK, USA, EU, UAE, Hong Kong, China, Canada, Japan, South Korea, Thailand, Singapore

Duties and Taxes
Please note that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items shipped international. You would be responsible for paying custom fees on the shipment. Duties and taxes are determined by customs in the destination country. As we ship worldwide this means these fees vary depending on destination. Reality is not responsible for knowing the local customs duties and import policies for every country we ship to. We are not responsible for any of these charges.

Conditions of Sale
BOGO promotions are subject to minimum spends of $59 and are not valid with any other offers. BOGO promotion is only available on full priced purchases. Customer needs to purchase one pair of full priced sunglasses and will receive one pair of free sunglasses of a lesser or equal value to the purchased pair.  BOGO is strictly limited to the date range of the Promotion. The promotional discount will automatically be applied at checkout. All promos run on time and date ranges based around AEDT time zone. 

Your receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Reality Eyewear reserves the right at any time after receipt to accept or decline your order for any reason. All orders placed by credit card are subject to address verification by our credit and fraud avoidance department, and this may delay the processing of your order. 

We may also need to contact you to verify details regarding the payment card details and the shipping address. We are not responsible if your order is delayed for any of these or other reasons. 

If you have any questions about your order email us at customercare@realityeyewear.com

Surcharges
Please note that when completing online orders, it is your responsibility to provide us with the correct shipping and billing information. If the information you provided is incorrect, please contact us at customercare@realityeyewear.com to request an amendment to your shipping address.  

All amendment requests must be made before your order has been dispatched. Please be aware that if your order has been dispatched from our warehouse, a surcharge of $15 will be applied to correct your address with our couriers. If your order is returned due to the incorrect address being provided, and you decided you no longer wish to keep the order, a refund will be issued, minus the standard shipping fee and any costs incurred by the courier returning the goods to us.  

Please note that if a $15 change of address charge is implemented, or any other return fees incurred by Reality due to incorrect address is not paid by the customer, no returns or exchanges on the items will be excepted until the relevant redelivery fee is paid.